We ship from Toulouse, France. Fast, tracked delivery across the EU.
All orders are shipped from Toulouse, France via Colissimo (La Poste) with tracking included. Every package is carefully prepared to protect your oud oil during transit.
| Destination | Delivery Time |
|---|---|
| France (metropolitan) | 2–3 business days |
| European Union | 3–5 business days |
| Outside EU | Contact us for availability |
You will receive a tracking number by email once your order ships.
Shipping rates are calculated at checkout based on your destination. We offer tracked shipping on all orders. Contact us at [email protected] if you have questions about shipping to your location.
No customs fees within the EU. All shipments within the European Union are intra-EU and are not subject to customs duties or import taxes. For destinations outside the EU, local import taxes and duties may apply and are the responsibility of the buyer.
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, no questions asked.
To initiate a return:
| Step | Details |
|---|---|
| 1. Contact us | Email [email protected] within 14 days of delivery |
| 2. Ship back | Return the product in its original, unopened packaging |
| 3. Refund | We process your refund within 5 business days of receiving the return |
Please note that products must be unopened and in their original packaging to be eligible for a return. Return shipping costs are the responsibility of the buyer, unless the product arrived damaged or incorrect.
If your order arrives damaged or you received the wrong product, contact us at [email protected] with a photo of the issue. We will arrange a replacement or full refund at no extra cost to you.
For anything shipping-related, reach us at [email protected]. We respond within 24 hours.